Turn your patients’ complaints into loyalty and growth!

No credit card required.

Turn your patients’ complaints into loyalty and growth!

No credit card required.

Join 200+ branches already growing

Join 200+ branches already growing

Are patients complaining about your services?

Handling customer complaints can be a tiresome process with lots of paperwork and follow-up.

With Melior, you can forget about the paperwork, create fast and simple satisfaction surveys in minutes, and track complaints and how your team is managing those complaints from a single dashboard.

Designed by doctors for doctors 

Create patient surveys in minutes. No technical experience required!

Drive decisions with data and analytics

Improve your operations and business by uncovering your patients’ problems using patient satisfaction survey tools such as CSAT, NPS, and others.

Have a team of healthcare quality professionals 

With Melior, not only do you get software to improve your operations, but also a team of healthcare quality professionals to support you.

Turn numbers into actionable data

With Melior’s advanced analytics, you can generate insights to make informed decisions, overcome problems quickly and efficiently, build loyalty, and increase satisfaction.

Get patient complaint notifications in real-time

Generate, manage, and review patient feedback reports in real-time. Get instant, on-the-spot complaint notifications to resolve issues quickly and increase customer delight, satisfaction, and retention.

Get faster responses with tablets and kiosks

With tablets and electronic kiosks, you can get reviews faster even amid internet disruptions. Once connected, all the data gathered from your tablet and kiosk is added to a centralized location, which you can access from the admin.

Are patients complaining about your services?

Handling customer complaints can be a tiresome process with lots of paperwork and follow-up.

With Melior, you can forget about the paperwork, create fast and simple satisfaction surveys in minutes, and track complaints and how your team is managing those complaints from a single dashboard.

Designed by doctors for doctors 

Create patient surveys in minutes. No technical experience required!

Drive decisions with data and analytics

Improve your operations and business by uncovering your patients’ problems using patient satisfaction survey tools such as CSAT, NPS, and others.

Have a team of healthcare quality professionals 

With Melior, not only do you get software to improve your operations, but also a team of healthcare quality professionals to support you.

Get faster responses with tablets and kiosks

With tablets and electronic kiosks, you can get reviews faster even amid internet disruptions. Once connected, all the data gathered from your tablet and kiosk is added to a centralized location, which you can access from the admin.

Get patient complaint notifications in real-time

Generate, manage, and review patient feedback reports in real-time. Get instant, on-the-spot complaint notifications to resolve issues quickly and increase customer delight, satisfaction, and retention.

Turn numbers into actionable data

With Melior’s advanced analytics, you can generate insights to make informed decisions, overcome problems quickly and efficiently, build loyalty, and increase satisfaction.

Let’s meet for a free product demo

Easily schedule a call with one of our account managers by clicking the button below.

Demo Request Form

Let’s meet for a free product demo

Easily schedule a call with one of our account managers by clicking the button below.

Demo Request Form

“One Health’s goal is to change the patient and healthcare experience in Egypt. Melior has become essential for us to achieve that goal, to collect and respond to patients’ feedback, and to analyze feedback and measure the impact of the changes based on that feedback.”

Christine Guirguis

Client Experience Supervisor, Onehealth

“One Health’s goal is to change the patient and healthcare experience in Egypt. Melior has become essential for us to achieve that goal, to collect and respond to patients’ feedback, and to analyze feedback and measure the impact of the changes based on that feedback.”

Christine Guirguis

Client Experience Supervisor, Onehealth

Frequently asked questions

Everything you need to know about the product and billing.

Does Melior offer survey and customer complaint management solutions for non-medical organizations?

Yes our team of experts can support you crafting your client engagement system. Get in touch with our team here

Can I edit templates (images, questions, answers) of the feedback?

The enterprise plan of our feedback platform offers a high degree of customization, allowing you to tailor the feedback experience to your specific needs. Here are the customization options available in the enterprise plan:

  • Logo: You can change the logo to match your brand identity.
  • Colors: You can adjust the color palette to align with your company’s aesthetic.
  • Themes: Choose from a variety of themes to give your feedback forms a unique look and feel.
  • Introduction and Thank You Screens: Customize the introductory and concluding screens in your feedback to provide a personalized touch.

With these customization options, you can ensure that your feedback experience aligns with your brand identity and provides a seamless experience for your customers.

Do you have roles and responsibilities for each role?

At Melior, you have the ability to invite new users to your account with specific roles and responsibilities. You can assign roles such as Admin, Branch manager, Division manager, and more to ensure that the right people have the right access to the right features.
If you need to change the roles of existing users or invite new ones, you can reach out to us at any time and we’ll be happy to assist you. 

With the flexibility to assign roles, you can streamline your workflow and ensure that everyone on your team has the access they need to do their job effectively.

Still have questions?

Can’t find the answer you’re looking for? Reach out to us and we’ll get back to you as soon as possible.

Frequently asked questions

Everything you need to know about the product and billing.

Does Melior offer survey and customer complaint management solutions for non-medical organizations?

Yes our team of experts can support you crafting your client engagement system. Get in touch with our team here

Can I edit templates (images, questions, answers) of the feedback?

The enterprise plan of our feedback platform offers a high degree of customization, allowing you to tailor the feedback experience to your specific needs. Here are the customization options available in the enterprise plan:

  • Logo: You can change the logo to match your brand identity.
  • Colors: You can adjust the color palette to align with your company’s aesthetic.
  • Themes: Choose from a variety of themes to give your feedback forms a unique look and feel.
  • Introduction and Thank You Screens: Customize the introductory and concluding screens in your feedback to provide a personalized touch.

With these customization options, you can ensure that your feedback experience aligns with your brand identity and provides a seamless experience for your customers.

Do you have roles and responsibilities for each role?

At Melior, you have the ability to invite new users to your account with specific roles and responsibilities. You can assign roles such as Admin, Branch manager, Division manager, and more to ensure that the right people have the right access to the right features.
If you need to change the roles of existing users or invite new ones, you can reach out to us at any time and we’ll be happy to assist you. 

With the flexibility to assign roles, you can streamline your workflow and ensure that everyone on your team has the access they need to do their job effectively.

Still have questions?

Can’t find the answer you’re looking for? Reach out to us and we’ll get back to you as soon as possible.