Melior was designed to support health service managers gain higher patient satisfaction and consequently achieve greater customer retention rates.

Aside from enabling patient feedback collection, Melior comprises an outlet for on-premise complaints submission. This is essential for preventing bad online reviews or unfavorable word of mouth from spreading, especially with dissatisfied patients being twice as likely to share their negative experience with others, compared to happier peers (Technical Assistant Research Programs).

 

 

Additionally, instant notification of management upon receipt of a complaint encourages prompt problem-solving, ensuring visitors leave the facility without feelings of resentment or anger and reducing potential market damage.